How often have you dealt with someone (or some organization) that did not respond to your call or email in a timely manner, or left you hanging about some issue, project status, etc? A few recent experiences have made me acutely aware of how a lack of response or follow-up can really irk people (especially me).
Archives for October 2007
Management, Measurement and Common Sense
Everyone has heard the phrase “you can only manage what you can measure.” Numbers, metrics and statistics are useful and important in every business. The key is to make sure that the ‘what‘, ‘how‘ and, most importantly, ‘why‘ of your measurements and related methods makes sense.