- You rely on an external technology vendor who has never come to you with suggestions on how to improve quality, increase production or enhance customer service
- Your internal technology team has never come to you with suggestions on how to improve quality, increase production or enhance customer service
- You ask your tech people for something new and they respond quickly “the system doesn’t provide that”
- The last time you had any training on the programs that you use was when they were installed
- You only use the standard reports that came with the system
- You are entering data from reports or screens into spreadsheets
- There is only one (or two) people in your company who really know how the program works
- You installed the programs yourself and then figured out how to use them on your own
- When something doesn’t work your people say “there is something wrong with their (the software company’s) program”
- You haven’t installed any available upgrades in years
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