- Be sure they have to call or email you multiple times before you acknowledge them
- Tell them you will get back to them, and then don’t
- Be vague about what is expected and then criticize them for not meeting expectations
- Give them responsibility but not enough guidance, resources or authority
- Tell them their ideas are good ones and that you’ll put them on the list (that gets lost)
- Make sure they have to hunt around for information and guidance on how to do their job
- Assume it is all their fault when mistakes are made or something goes wrong
- Hang on to chronic underperformers thinking that you can change them
- Avoid dealing with the long time employee who ignores procedure and does his/her own thing
- Hang on to customers who abuse and demoralize your staff
How do I know? Because I have done these myself and I see these all the time…
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